Terms and Conditions | Pick Your Parking
Terms & Conditions
Last updated:12-24-2025
These Terms & Conditions apply to all bookings made through Pick Your Parking.
By making a booking through our website, you confirm that you have read, understand, and will be bound by these Terms.
If you do not agree, please do not use our website or booking services.
1. Definitions
"Pick Your Parking", "we", "us", or "our"
Refers to Pick Your Parking, acting as the intermediary agency for booking airport car parking services.
“Service Provider”
Refers to the independent parking operator or company that delivers the actual parking service. Pick Your Parking does not operate or manage any car park.
"Customer", "you" or "your"
Means any customer booking through Pick Your Parking and anyone using the booked parking service.
“Booking”
Means a booking made through Pick Your Parking for parking services provided by a Service Provider.
2. Pick Your Parking - Agent Disclaimer
Pick Your Parking is only a booking agent.
We do not own, manage, control, or run any of the parking services listed on our website.
When you make a booking:
Accordingly, your contract for parking services is directly with the Service Provider.
The Service Provider shall be fully responsible for the Service delivery, vehicle handling, site conditions, shuttle transfers, and any other operational matters.
To the fullest extent permitted by law, Pick Your Parking excludes all liability for:
Any loss, theft, or damage to the vehicle or contents thereof.
flight delays, missing flights, or extra traveling costs
Acts, omissions or negligence of the Service Provider
Incorrect information about car park descriptions provided by Service Providers
any indirect, special, or consequential damages,
If it is found that Pick Your Parking is liable under any circumstances, the liability is strictly limited to the total booking amount paid to us.
3. Conditions of Booking
3.1 Confirm the Booking
A confirmation email will be sent to the address you provided.
If you do not get it, then you must give us an immediate notification.
Failure to provide proper arrival instructions or confirmation may, at the discretion of GGB, result in denial of service, and no refund shall be provided.
3.2 Payments
By making a booking, you hereby instruct Pick Your Parking, or our nominated payment agent, to charge the full amount shown at check-out on your selected payment method.
It is your responsibility to ensure that your payment information is accurate and valid.
3.3 Claims & Service Issues
All service-related problems, such as delays, damage, complaints, or disputes, should go directly to the Service Provider because they provided the service.
Claims cannot be accepted when the vehicle has left the:
Car park (Park & Ride)
Terminal drop-off area: The Meet & Greet services
Any loss, theft, or damage to the vehicle or contents thereof.
flight delays, missing flights, or extra traveling costs
Acts, omissions or negligence of the Service Provider
Incorrect information about car park descriptions provided by Service Providers
any indirect, special, or consequential damages,
A confirmation email will be sent to the address you provided.
If you do not get it, then you must give us an immediate notification.
Failure to provide proper arrival instructions or confirmation may, at the discretion of GGB, result in denial of service, and no refund shall be provided.
By making a booking, you hereby instruct Pick Your Parking, or our nominated payment agent, to charge the full amount shown at check-out on your selected payment method.
It is your responsibility to ensure that your payment information is accurate and valid.
All service-related problems, such as delays, damage, complaints, or disputes, should go directly to the Service Provider because they provided the service.
Claims cannot be accepted when the vehicle has left the:
Car park (Park & Ride)
Terminal drop-off area: The Meet & Greet services
Pick Your Parking cannot investigate or approve any claims on behalf of Service Providers.
4. Cancellations & Refunds
Cancellations will be only accepted through Pick Your Parking.
Cancellations made directly to the Service Provider will not be considered valid.
Unless specified otherwise:
For cancellations made more than 48 hours before departure, a refund may be issued,
Cancellations made 24 hours before your departure are non-refundable.
4.1 Non-Refundable Products
Some products are manifestly labelled as:
Non-refundable
Non-Amendable
Saver / Discounted Rates
Such bookings cannot be cancelled or amended for whatever reason.
4.2 Early Returns / Shortened Stays
No refunds will be made for any unused days if you return early.
4.2 Refund Notice Requirement
To be eligible for a refund, the request to cancel (where permitted) must:
be submitted in writing
Be received within 48 hours of the request for cancellation
Failure to submit a Refund Notice within this time means no refund will be due.
4.3 Cancellation Cover (If Purchased)
If you add cancellation cover:
You may cancel up to 48 hours before scheduled departure from the airport
Cancellations requested after this window are not refundable, even with cover
All requests must be submitted during business hours only.
Non-Flex products are not covered under cancellation cover.
5. Customer Responsibilities
Reservation Documents
You are required to bring your booking confirmation containing instructions and reference numbers.
Service may be denied without these documents.
5.1 Vehicle Condition
Your vehicle must be:
Roadworthy
Fully insured
Taxed and legally compliant
Service Providers reserve the right to decline service for any vehicle that does not meet legal requirements; no refunds will be given.
5.2 Keys & Personal Belongings
Only leave the key(s) necessary to operate your vehicle.
Pick Your Parking and service providers do not accept liability for:
Personal items left in the car
Additional or unrelated keys that are left on the keyring
Inspection & Departure
The customer must inspect their vehicle to ensure that there is no damage before leaving the site or terminal.
5.3 Claims after departure shall not be accepted.
Arrival & Collection
You need to respect the instructions contained in your confirmation email.
No refunds will be made for:
Missed or late arrivals
Failure to follow directions
Customer error
Not giving ample time before your flight
6. Amendments & Fees
Amendment rules differ between Service Providers.
See your service providers terms and conditions to learn more
All changes will need to be submitted through our official support system during business hours.
7. Complaints Procedure
7.1 Filing a Complaint
Complaints must be:
in writing
Sent within 24 hours of your return
Supported with proof, such as photographs or letters
Email: support@pickyourparking.co.uk
7.2 Investigation Process
We will try our best to respond within 5 working days.
Should more time be needed, we will get in touch with you.
Where the issue relates to the parking service itself, we will refer the complaint to the Service Provider for investigation.
7.3 Claims not reported at the time of collection are not considered. Please see you vehicle before leaving the car park any claim after the vehicle has left the car park will not be entertained
8. Limitation of Liability
8.1 Neither Service Providers nor Pick Your Parking accept any liability for the
Mechanical or electrical failure
Tyre, wheel or windscreen damage
Minor marks, scratches, or cosmetic wear
Damage due to weather, chemicals, debris, or other prior existing conditions
Personal property theft or loss in the vehicle.
Damages by third parties unrelated to the Service Provider
8.2 Delays
Service providers always try to return your vehicle as quickly as possible, but sometimes there is a waiting list for bays, particularly because of:
Traffic
Airport restrictions
Weather
Congestion during peak hours
No compensation is payable for delays beyond our control.
Authority Seizures
We do not accept any liability where vehicles are seized, clamped, or impounded due to:
No taxation
No MOT
No insurance
Tickets, fines, or court orders
These remain your responsibility.
9. Data Protection
9.1 We process personal data in accordance with:
UK GDPR
Data Protection Act 2018
9.2 Your data is used solely to process bookings Customer support Prevent fraud Comply with the law We do not sell or rent personal data. Payment information is handled through secure, PCI-compliant third-party processors.
10. Distance Selling Regulations Under Distance Selling Regulations 2000, Regulation 6(b)4, parking bookings are thus exempt from the 14-day cooling-off period due to the fact that these refer to a date-based service.
11. GOVERNING LAW These Terms & Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
12. Changes to These Terms Pick Your Parking reserves the right to change these Terms at any time. The version which applies is the one in force at the time of making your booking. By continuing to use our website, you will be deemed to accept any updated Terms.
Pick Your Parking cannot investigate or approve any claims on behalf of Service Providers.
Cancellations will be only accepted through Pick Your Parking.
Cancellations made directly to the Service Provider will not be considered valid.
For cancellations made more than 48 hours before departure, a refund may be issued,
Cancellations made 24 hours before your departure are non-refundable.
Non-refundable
Non-Amendable
Saver / Discounted Rates
be submitted in writing
Be received within 48 hours of the request for cancellation
You may cancel up to 48 hours before scheduled departure from the airport
Cancellations requested after this window are not refundable, even with cover
All requests must be submitted during business hours only.
Non-Flex products are not covered under cancellation cover.
You are required to bring your booking confirmation containing instructions and reference numbers.
Service may be denied without these documents.
Roadworthy
Fully insured
Taxed and legally compliant
Only leave the key(s) necessary to operate your vehicle.
Pick Your Parking and service providers do not accept liability for:
Personal items left in the car
Additional or unrelated keys that are left on the keyring
Inspection & Departure
The customer must inspect their vehicle to ensure that there is no damage before leaving the site or terminal.
Arrival & Collection
You need to respect the instructions contained in your confirmation email.
No refunds will be made for:
Missed or late arrivals
Failure to follow directions
Customer error
Not giving ample time before your flight
Amendment rules differ between Service Providers.
See your service providers terms and conditions to learn more
All changes will need to be submitted through our official support system during business hours.
Complaints must be:
in writing
Sent within 24 hours of your return
Supported with proof, such as photographs or letters
Email: support@pickyourparking.co.uk
We will try our best to respond within 5 working days.
Should more time be needed, we will get in touch with you.
Where the issue relates to the parking service itself, we will refer the complaint to the Service Provider for investigation.
Mechanical or electrical failure
Tyre, wheel or windscreen damage
Minor marks, scratches, or cosmetic wear
Damage due to weather, chemicals, debris, or other prior existing conditions
Personal property theft or loss in the vehicle.
Damages by third parties unrelated to the Service Provider
Traffic
Airport restrictions
Weather
Congestion during peak hours
No compensation is payable for delays beyond our control.
Authority Seizures
We do not accept any liability where vehicles are seized, clamped, or impounded due to:
No taxation
No MOT
No insurance
Tickets, fines, or court orders
These remain your responsibility.
UK GDPR
Data Protection Act 2018