Frequently Asked Questions

Yes, you can change dates, timings, flight number, vehicle details during our office hours by calling us on  020 4519 2867  or email us at , support@pickyourparking.co.uk where our customer services team will be happy to assist you.

Typically between 2-3 hours before your flight departure. More specifically, for domestic flights we suggest 2 hours and for international flights 3 hours.

Our car parks keep track of any changes in the flight schedule; you don’t need to worry if you arrive before midnight. However, If you arrive after midnight, there is a £10 charge, payable to the car park directly. If you are arriving earlier than expected, please contact the car park to arrange your vehicle to be ready for collection. Any part-time stays at car parking will be charged the full booking price.

Yes, you can, our customer services team is glad to answer any queries and make a reservation for you.

Log into your account where you can download a copy of your booking confirmation or email us at support@pickyourparking.co.uk

Please secure a note of your booking reference, the telephone number and directions to the car park. On the contrary, if you are a smartphone user, you can show the booking confirmation to the car park representative on your arrival.

Kindly check your booking confirmation for arrival procedure and the car park helpline for any further queries in this regard. Pick Your Parking is a booking agent and will not be meeting you at the airport meeting point.  

This is based on how the car parks calculate their prices. Our system calculates your departure or arrival date as a whole day.

Our team is focused towards entertaining customer complaints. You can email us at support@pickyourparking.co.uk, and you will receive a response within seven working days. Pick your parking is a booking agent; we will not be responsible for any complaints regarding damages or car park service itself. We always try to emphasize our car parks to provide the best services to our customers and minimize the negligence. We suggest to all our customers, make sure to check your vehicle before leaving the car park or upon collection at meeting area.

You can arrive about 2 to 3 hours before your departure. However to be more specific we suggest you arrive at least 2 hours earlier for domestic flights and for international flights at least 3 hours so  you have enough time security procedures and check in

Our car park service providers proactively keep track of all flight schedules, so you don't have to worry if your flight is delayed or arrives earlier as long as you arrive before midnight.
Please note if you arrive after midnight maybe subject to a £10 surcharge, payable directly to the car park. If you arrive earlier than planned, please contact the car park directly so they can prepare your vehicle for collection.
Please be aware that part-time stays are subject to the full booking charge.